Our Commitment To You
At YAB, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.
If you have a complaint about the service that you have received from YAB you should put your concerns in writing to them directly or email them at email@example.com. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.
If you feel the matter remains unresolved you need to address your complaint to the managing director firstname.lastname@example.org, who will conduct an investigation and respond with a final viewpoint.
In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:
The Property Ombudsman
43-55 Milford Street
Please email us at email@example.com for our internal complaints procedure and any other further information.