Complaints Procedure 

Our Commitment To You

At YAB, our customers are important to us, and we believe you have the right to a fair, swift and courteous service at all times.

If you have a complaint about the service that you have received from YAB you should put your concerns in writing to them directly or email them at complaint@yabltd.com. The correspondence will be acknowledged within 3 working days. The matter will then be investigated and a full response sent to you within 15 working days.

If you feel the matter remains unresolved you need to address your complaint to the managing director jaan@yabltd.com, who will conduct an investigation and respond with a final viewpoint.

In the unlikely event that you remain dissatisfied then you may refer the matter to The Property Ombudsman (TPO) at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

www.tpos.co.uk

Please email us at ask@yabltd.com for our internal complaints procedure and any other further information.